bamed.org

If you read my previous post you should know that I’ve ordered a new Dell server to host our Asterisk implementation.  I ordered it June 9 and was supposed to receive it around June 19.  I don’t have it yet.

Here’s the whole story.  I emailed my Dell rep to let him know I needed a new server that met certain specific requirements.  I got an automated reply saying he was out of the office and to contact this or that person to help.  So I picked someone from the list provided and emailed them, then I got an email CC’d from my rep to another rep asking them to take care of me.  Later I got a quote from a completely different person.  I used the link on the quote and ordered it.  The day after the server was due I got a call from Dell’s verification department saying my order was misdirected and that I need to call my rep.  I call my rep and get no answer so I leave a message.  I call again later that day and leave another message.  I email and get an automated message that he’s out again.  So I email his supervisor, don’t have an extension for him, and get no response.  So I go back through my records, and it turns out the guy who sent me the quote must have used the wrong customer number because the customer contact info on the quotes, and the order are all for some company in Oregon.  However, it was billed to our account, so it had the correct billing info, which must be why I didn’t notice; well, that and I was too busy looking at the specs and the price to make sure I was getting what I wanted.   The next day I get an email from my original rep that simply says, “I didn’t place that order… Status said is invoiced right now.”    So I ended up emailing the guy who sent me the quote.  The next day he emails me and says he was out of the office and he’s looking into it.   Then he emails me and says he’s getting conflicted info and isn’t sure what’s going on.  So I email him again and try to explain that the server was billed to the right customer, but shipped to the wrong one.  That was Wednesday, so today, Friday, I email him again and he emails me back saying he’s ordering me a new server since, “It will make the process faster.”  So here I am a week after I was supposed to get my server, and it will be at least another week, probably more, before I get it.

The good news is that the construction on the new office space hasn’t been going very quickly, so I’ll probably still have the system ready to go before the offices are ready to be moved into.

This entry was posted on Friday, June 27th, 2008 at 3:45 pm and is filed under Church IT. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.